TRAINING COURSE NAMES & INSTRUCTORS:
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Leadership and Management Skills
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Negotiation Techniques
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Developing Corporate Culture
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Building High Performance Teams
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Increasing Personal Productivity
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Strategic Planning & Strategic Management
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Chaos & Complexity Management
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Mediation & Conflict Management
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Managing Cultural Diversity
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Communication Skills
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Public Relations
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Internal Control System
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Corporate Risk Management
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Change Management
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Organizational Development
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Human Resources Management
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High Performance Human Resources Implications
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The Future of Marketing
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Persuasive Communication
TRAINING COURSE DESCRIPTIONS:
Leadership & Management Skills
Description of the Training Course:
“Leadership and Management Skills” training course provides participants in leadership positions with the insight, awareness and techniques to lead more effectively, influence others and become an inspirational role model. This course also develops the participants’ ability to articulating values, inspiring followers to share a vision and lead change effectively.
Learning Outcomes:
- Define leadership and identify the different leadership types
- Gain an understanding of Situational Leadership
- Take a personal inventory
- Become an inspirational role model
- Learn to inspire a shared vision
- Learn to communicate a vision
- Encourage growth & mutual respect
- Undertake effective goal setting
- Learn to influence others’ perspectives
- Learn to share rewards & celebrate accomplishments
Negotiation Techniques
Description of the Training Course:
“Negotiation Techniques” training course will give participants an understanding of the phases of negotiation, tools to use during a negotiation and ways to build win-win solutions for all those involved in negotiations. The course will also give participants the confidence and skills to be able to plan and implement a successful negotiation. Participants will be able to recognize manipulative tactics, and deal with them, and will be better able to find creative solutions that lead to a win-win outcome.
Learning Outcomes:
- Understand the basic types of negotiations
- Learn the phases of negotiations & gain the skills necessary for successfully negotiating
- Understand & apply basic negotiating concepts (WATNA, BATNA, ZOPA)
- Learn how to lay the groundwork for negotiation
- Identify what information to share & what information to keep to your self
- Master basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach a consensus & set the terms of agreement
- Learn to deal with personal attacks & other difficult issues
- Use the negotiating process to solve everyday problems
- Explore the concept of mutual gain
- Know how to bargain and close a negotiation
- Understand challenges in negotiation and how to overcome the others
Developing Corporate Culture
Description of the Training Course:
“Developing Corporate Culture” training course will review the cultural context of the organization and its impact on leadership. The politics of organizations and of people working within organizations will be explored in relation to beliefs, values and norms within groups, social systems, personal preferences, styles and behavior. How leaders can shape culture and work across multi-national cultures will also be examined in this course.
Learning Outcomes:
- Learn how to implement culture change and manage the change process
- become more proactive in creating a more effective environment
- Learn how to create and define goals that get implemented
- Perform a current state analysis on present cultural conditions
- How to tie culture change to specific business objectives
- How to adopt a positive organizational approach to culture change
- Learn how to identify and measure a culture
- Understand the different behavior measurement methods you can use to measure culture change
- Learn why culture management is an important part of change management
- Learn the principles of positive culture change in a business
Building High Performance Teams
Description of the Training Course:
“Building High Performance Teams” training course provides intensive training in each stage of team building and development process such as identifying team player types, management of disagreements, aligning with strategic organizational goals. This training course is designed to empower managers to create and manage outstanding teams.
Learning Outcomes:
- Recognize the five basic stages of team development
- Inspire and motivate team members
- Build teamwork by applying the twelve characteristics of an effective team
- Promote trust and rapport by exploring your team player style, and find how it impacts group dynamics
- Recognize the key elements that move a team from involvement to empowerment, and give these elements to your team
- Develop strategies for dealing with team conflict and common problems
- Communicate effectively
- Engage in active listening
- Build consensus in the team through better understanding of each members.
Increasing Personal Productivity
Description of the Training Course:
“Increasing Personal Productivity” training course will help participants better organize themselves and create more time in a day, establish routines, prioritize goals, conduct a personal “time audit”, overcome procrastination, set manageable personal goals and create an effective and practical working environment, while providing participants with some organizational tools to maximize their personal productivity.
Learning Outcomes:
- Set & evaluate SMART goals (specific, measurable, achievable, relevant & timed)
- Learn to use routines to maximize productivity
- Master numerous scheduling tools for efficient use of time
- Learn to stay on top of a to-do list
- Organize physical & virtual workspaces for maximum efficiency
- Discover the benefits of conducting a Time Audit
- Discover the Myth of Multitasking
- Manage your workflow effectively
- Learn the Power of Prioritizing effectively
- Categorize tasks using the Urgent/Important Matrix
- Understand how to apply the 80:20 rule
- Understand how to Rank your Priorities
- Gain lasting skills to tackle procrastination
Strategic Planning & Strategic Management
Description of the Training Course:
This course is suitable for managers with strategic management responsibility in their organizations. Strategic Planning & Strategic Management course not only includes corporate or organizational planning but also the tools and techniques are analyzed. The course will have value for business unit or departmental managers.
Completing this course will give the ability to business unit or departmental managers to formulate, execute, and monitor the strategic planning by assessing organizational environment, identifying strategic options, and applying strategy processes at the organizational and departmental level. Recommended experience for the course is general understanding of business practices.
Course Outline:
- Fundamentals of Strategic Planning
- Developing the Strategy
- Identifying Strategic Options
- Formulating Your Strategic Plan
- Executing Your Strategy for Success
- Monitoring and Controlling Implementation
Chaos & Complexity Management
Description of the Training Course:
Chaos & Complexity Management course provides middle end up level managers with complex management techniques, the knowledge to understand, analyze, monitor and manage the complexity.
This course is designed as a toolkit of templates and productivity tools that will help managers make recommendations and decisions in organizational and departmental level. Completing this course will give the ability to design Complex Adaptive Systems or Learning Organizations.
Recommended experience for the course is general understanding of business practices.
Course Outline:
- Identifying complex systems
- Particular approaches in managing complexity
- Edge of chaos
- Systems Thinking
- Learning Organizations in complex environments
- Systems thinking use in identifying leverage points
Mediation and Conflict Management
Description of Training Course:
Mediation and Conflict Management skills are important keys to success in today’s work environments, whether working with organizations or working through relationships with coworkers. Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level.
In this course, participants learn how to handle anger, listen strategically, better negotiate and manage their own conflicts as well as mediate those of others.
Managing Cultural Diversity
Description of Training Course:
Cultural Diversity refers to the differences among people in terms of beliefs, customs, values, politics, and experiences. In essence, culture is a worldview; it is both learned and evolved. Diversity includes the following: age, education, ethnicity, gender identity, geography, language, nationality, occupation, physical ability, race, ethnicity, religious affiliation, sexual orientation, and socio-economic class.
In this course; the complexities of issues of diversity will be examined by reviewing typical values, habits, interactions, and concerns of different cultural groups in the workplace. Students will identify and practice strategies to overcome barriers and conflict in the workplace.
This course will promote self-awareness regarding one’s cultural preferences and prejudices; expand individual understanding regarding our belief systems, our socialization, and discrimination experiences; discover the management style that best suits the needs of a given work environment; and develop competencies toward embracing a leadership style that draws out the benefits of having a diverse workforce.
Public Relations
Description of Training Course:
The course (dedicated to students of specialization Commercial Communications) will provide the students with deeper theoretical and practical know-how in field of public relations, which is becoming more and more important in being competitive. It focuses on information about PR position and role in corporate communication, planning, and implementation of PR activities, information about internal communication, media relations, use of internet for communication with various target groups, and also information and practical experience with crisis communication, among other topics.
Introduces strategic issues and effective practices of communication between organizations and their constituencies. Includes the study of public opinion research, media relations, public communication campaigns, consumer identity, and representational ethics. Students gain practical experience in writing news releases, conducting surveys, and designing integrated campaigns.
Communication Skills
Description of Training Course:
The aim of this course is to develop students’ basic communication skills in the context that they will most need those skills: graduate school. Within the context of going abroad to present a paper on their graduate research, students will learn skills needed for traveling (e.g. asking for/giving directions, making reservations), negotiations, survey taking, and problem solving, as well as be introduced to skills involved in making a presentation at a conference. Additionally, students will learn to start and continue a conversation naturally, using a number of communication strategies such as asking follow-up questions and giving extended answers.
The Future of Marketing
Description of Training Course
This programs aims to provide with intellectual insight to the participiants by taking a closer look at the chaotic techological and societal changes that shape our century. While the change is taking us into an undiscovered country the business and trade will not stand still. Therefore, every member of the marketing teams should be aware and ready to cope with and/or lead the change. “The Future of Marketing” is designed to assişt the marketers as a vision enhancer.
Learning outcomes
Understand the various possible futures that may await our species
Extrapolate today’s economy, society, technology, nature and marketing into a future vision
Understand the forces that shape the markets today
Re-define the 4P’s in the light of today’s market dynamics
Learn to co-exist with Circular economy, AI, Industry 4.0, Marketing 3.0, Big Data and many more mega changers
Persuasive Communication
Description of Training Course:
Persuasion is essential to success in our professional lives. With every business challenge comes an opportunity to influence an outcome, and with an ethical application of persuasive skills we can achieve unmatched results. This course is designed to equip participants with the understanding and confidence to communicate and negotiate with; clients, customers, suppliers, and other business associates. Participants will be exposed to group negotiations and one-to-one exercises which will enable them to communicate effectively, negotiate successfully and enhance business performance.
Learning outcomes
Boost productivity through time saving, ease of management
Strengthen staff trust and engagement
Enhance capability of winning business
Create a better feeling and stronger organisation
Understand the difference between influence, persuasion and manipulation
Develop effective techniques for influence and persuasion
Become more confident to influence and persuade